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Loan and Lease Servicing
CenterOne Financial Services' commitment to customer service excellence
allows your customers to experience unparalleled levels of service while providing you with the
peace of mind that they are in good hands. Through an exclusive private label relationship,
your customers become our customers.
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CenterOne Financial Services provides
complete loan and lease servicing solutions
in the following areas:
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Customer Service & IVR |
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Invoicing |
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Payment Processing |
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Automated Forms & Letters |
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Dealer Reserve/Title Follow-up |
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Insurance Follow-up |
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End of Term Management, Billing and Collections |
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Collections & Recovery |
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Privacy Policy Administration |
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Client Specific Reporting |
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Investor Reporting |
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CenterOne's systems, processes and people set us apart from other service providers,
and our commitment to excellence is a positive reflection on you. We are continually evaluating our technology
and processes to ensure that your customers can reach us with their questions and that our associates are
equipped with the resources and knowledge to have the right answers. Our electronic workflow and integrated
common comments systems create a way to efficiently maximize our effectiveness in communications with you and
your customers. Additionally, all of CenterOne’s operational systems are enhanced to facilitate your compliance
with the Privacy Act.
CenterOne also provides you with an extensive reporting package including operational, financial and investor
reports. Our dedicated financial accounting team reconciles and balances your accounts daily to ensure accuracy
and data integrity. Additionally, we provide you with a file extract to create your own custom reporting. And,
as part of our continued effort to deliver value-added solutions, we offer you the opportunity of reaching your
customers by placing a targeted message on your customer's invoice.
Finally, our highly skilled associates are continuously trained and monitored to ensure a comprehensive
understanding of all operational areas that impact your business. Our associates are cross-trained in multiple
functional areas and on various CenterOne systems.
We give our associates the resources to provide best-in-industry service and we give you the tools to monitor
our performance while continuing to track the performance of your portfolio. The end-result is complete customer
satisfaction on all fronts.
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